IT Systems Administrator
DevOps Expert & Web Administrator
Specializing in system administration, cloud infrastructure, and IT support with expertise in Proxmox, Microsoft Azure, and enterprise network infrastructure management.
My Services
System Administration
Cloud & Platform
DevOps & Automation
IT Support
Key Projects
Enterprise Proxmox Infrastructure
Complete enterprise infrastructure with Proxmox virtualization and Docker.
Retool Platform Administration
Enterprise platform serving 50+ daily users with automation workflows.
flong.dev Portfolio
Modern responsive portfolio with bilingual support and advanced SEO.
E-commerce Platform
Modern e-commerce solution with advanced inventory management and analytics.
Business Analytics Dashboard
Comprehensive analytics platform for business intelligence and reporting.
Transparency Portal
Open-source government transparency platform for public access to council data and decisions.
Professional Experience
Web Administrator / IT Support Officer
Jan 2024 - Jul 2025 · Hybrid
- Platform Excellence: Administered Retool platform serving 50+ daily users, reducing manual processing time by 60%
- Infrastructure Leadership: Deployed enterprise network infrastructure achieving 99.9% uptime
- Cost Optimization: Implemented Proxmox development cluster, reducing infrastructure costs by 30%
- Client Success: Conducted 10+ field visits across regional WA and remote/client office hybrid with exceptional satisfaction ratings
- System Reliability: Implemented monitoring systems, reducing unplanned downtime by 85%
- Mobile Innovation: Coordinated Apple Store deployment for white-labeled application
- Managed web applications using JavaScript and React, enhancing user experience and performance
- Implemented Microsoft Intune policies, improving device compliance and security organization-wide
- Developed PowerShell automation scripts, increasing IT support efficiency and reducing response times
- Collaborated with security consultants to implement web security best practices
IT Support Specialist
Community Organization · Mar 2022 - Sep 2022 · Part-time
- Provided essential IT infrastructure support in community-focused environment
- Emphasized sustainable technology solutions and resource optimization
- Hardware Restoration: Successfully restored and reassembled older computers for reuse, extending equipment lifecycle
- Cost Reduction: Reduced organizational costs through effective equipment restoration and reuse programs
- Printer Maintenance: Diagnosed and fixed broken printers across multiple office locations
- System Setup: Formatted and configured recycled computers with necessary software
- Workflow Optimization: Ensured consistent workflow and document processing across locations
- User Support: Provided on-site technical support and training to staff
- Technology Adoption: Improved overall technology adoption and efficiency through user training
- Impact: Transformed e-waste into productive technology assets while building strong community relationships
IT Infrastructure Specialist
Government Ministry · Feb 2014 - Feb 2018 · Full-time
- Led comprehensive IT infrastructure management for a government ministry, supporting multiple branch offices
- Ensured critical system availability for public services across ministry operations
- Ticket Management: Utilized OTRS ticketing system maintaining 95% user satisfaction rating across all support channels
- Network Infrastructure: Designed and implemented structured cabling and WiFi networks, improving connectivity reliability
- Multi-Channel Support: Delivered technical support through internal, onsite, telephonic, and remote channels
- Windows Environment: Installed and maintained Windows XP, 7, 8, and 10 across 1,000+ workstations
- Server Administration: Managed physical and virtual servers including Active Directory and Terminal Server
- Virtualization: Administered Windows Server 2003/2008/2012 in Citrix XenServer environments
- Security Monitoring: Analyzed Windows security logs and application logs, identifying security threats
- Infrastructure Assembly: Assembled and configured server racks with optimal cable management
Let's Work Together
Ready to optimize your IT infrastructure? I'm available for consulting, system administration, and DevOps projects. Let's discuss how I can help streamline your operations.
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